Shipping policy
Order Processing
Each order is prepared with care. Because many of our products are original, limited-edition, handmade, made-to-order, individually printed, signed, or specially produced, processing times may vary by item.
Please allow approximately 1-3 weeks for production and order processing before shipment. Once shipped, domestic ordersgenerally arrive within 3-5 business days.
Certain fine art prints may need to be individually produced, sent to the artist for signature, and then carefully packaged for shipment. Selected apparel and high-end fashion pieces may also be made, silk-screened, finished, or produced specifically for your order.
We appreciate your patience while these special pieces are prepared.
You will receive tracking information by email once your order has shipped.
Shipping Costs
Shipping costs are calculated and displayed at checkout when available. Oversized, framed, high-value, or especially fragile artwork may require specialized shipping arrangements and additional shipping charges.
For high-value shipments, signature confirmation may be required upon delivery.
International Orders
International shipping may be available to selected destinations. International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless those charges are specifically collected at checkout.
Customs processing may also affect delivery times.
Shipping Delays
Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, customs processing, holidays, or other circumstances outside our control.
If you experience an unusual shipping delay or believe your shipment may be lost, please contact us at karenbystedt@gmail.com so that we can review the shipment information with you.
Damaged, Defective, or Incorrect Shipments
Please inspect your order promptly upon delivery.
If an item arrives damaged, defective, or materially different from the item ordered, please contact us as soon as possible at karenbystedt@gmail.com and provide:
- Your order number
- Photographs of the item
- Photographs of the shipping box and original packaging
- Photographs showing any visible shipping damage
- A brief description of the issue
Photographs and documentation are required so that we can review the claim, but submission of photographs does not constitute approval of a refund.
Please keep the item and all original packaging while the claim is being reviewed.
Do not return an item without prior written authorization.
If a return is authorized, the item must be returned and received by us before any approved refund is issued. The returned item will be inspected upon receipt. Any applicable refund, replacement, repair, or other resolution will be determined after that inspection.
Please also review our Return and Refund Policy. All sales are final except where otherwise required by applicable law or where we approve a resolution for an item that arrives damaged, defective, or incorrect.